Frequently
Asked Questions
Q: What areas do you serve?
A: We proudly serve Chicago and surrounding areas up to 10 miles. If you’re unsure if we cover your location, contact us and we’ll be happy to confirm.
Q: Do I need to be home during the cleaning?
A: No, it’s not required. Many clients provide us access and return once the cleaning is complete. It’s completely up to your preference.
Q: How long does a typical cleaning take?
A: The time depends on the size of the property and the service type. We’ll give you an estimated timeframe when you book.
Q: Do you bring your own supplies and equipment?
A: Yes. We arrive fully equipped with professional-grade products and tools. Eco-friendly, non-toxic cleaning options are available upon request.
Q: Do you require a deposit?
A: Yes, a small deposit may be required to secure your booking, with the balance due during/after service.
Q: Are your cleaners background-checked and trained?
A: Absolutely. Our team is fully trained, insured, and background-checked for your peace of mind.
Q: What if I’m not satisfied with the service?
A: Your satisfaction is our top priority. If you’re not 100% happy, let us know within 24 hours and we’ll return to re-clean at no extra cost.
Q: Do you offer recurring cleaning discounts?
A: Yes! We offer weekly, bi-weekly, and monthly cleaning plans at discounted rates.
Q: How far in advance should I schedule?
A: We recommend scheduling at least 48 hours in advance, but we also offer emergency cleanups when available, at an additional cost.